Trevor and the Joes tackle our brave new world of social media, where every negative interaction on an airplane or otherwise gets filmed. Is this a good or a bad thing? When do you cut airline employees some slack? And how do you deal with the bad ones? Plus, some ranting about the “not a cell phone” ban. Recorded 13 May, 2017.
With the advent of social media, it seems like almost everything gets filmed these days. We’re getting more and more videos of customer service representatives behaving badly. We tackle whether this is a good or bad thing and try to not get TOO crazy about making remarks about society overall, but we ARE blow hards so we only have mild success (4:35). (Check out Trevor’s thoughts on how social media is changing the travel landscape).
We then discuss how we should generally view customer service representatives. When do you give them the benefit of the doubt? What kind of behaviors are completely unacceptable? (17:19)
Finally, we close out our main topic trying to figure out how to deal with bad customer service. We discuss ways to get the customer service rep on your side and remind each other not to be jerks. It’s hard! (24:11)
The show ends with a couple of rants on the electronics ban. Spoiler alert: we are not fans. (36:58)
Music: “She” by Still Pluto
4:35 – intro to topic
6:50 – social media
17:19 – when to cut slack?
24:11 – how to deal with bad CSRs
36:58 e ban